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Quick Links
Latest Neptune Software
IRCOMM2K driver
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Setting up
a
computer for Neptune Updates
requirements:
IrDA interface
Service Pack 2 (for WIN XP only)
IRCOMM2K (for WIN 2K, WIN XP)
Step 1: Install IrDA interface
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If your computer has a
built-in IrDA port, make sure it is enabled in the BIOS (Dell laptops
especially).
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Install the driver for your IrDA port
- this driver should be on the CD with your IrDA device. The "Add
New Hardware Wizard" should install the driver automatically. If you
have problems, check with the IrDA manufacturer.
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If your computer does not have IrDA, there are several USB and
Serial adapters on the market. We keep a limited number of USB adapters in stock.
Step 2: Set up COMM port
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We recommend the use of the IrCOMM2k driver to create a Virtual IR
COM
Port, even if your computer bios allows the IrDA port to be configured as a
COM port.
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The IrCOMM2k Driver is included on the Mini CD included with your
Neptune, and it can be downloaded if you click here. (IrCOMM2k
version 2 is not compatible with the Neptune, only version 1.2.1
is).
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Once you've downloaded IrCOMM2k, open the
.zip file and double-click on 'setup.exe'. This will being the installation
of IrCOMM2k to
your machine.
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Click 'Continue with Installation' if you
see a message that Windows has not tested this software.
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Select the port # to which IrCOMM2k should
be installed (higher numbers, i.e. 7, 8 or 9 usually work best). Write
this number down; Neptune software and Paralog will ask for it later.
Step 3:
Disable competing software / settings
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Turn off 'Image Transfer' in Wireless Link
settings (found in Windows Control Panel).
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Disable ActiveSync, Palm HotSync, and any
other pda and /or cell phone software.
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Switch all Windows 'Regional and Language
Options' to English (US) -- details in step 5 below.
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There may be software
programs utilizing the IrDA of which we are unaware, and have not tested
for compatibility. These programs may not allow the Neptune Updater to run
properly; no guarantees are made that the Neptune Updater will work on every system.
Step 4: Download .NET framework
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If you need the .Net framework, it can
be downloaded from the Microsoft website.
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To see if you already have
.NET, go to 'Add/Remove Programs' in the Windows Control Panel; .NET
will be listed if you have it.
Step 5 (non-English users only): Set
Windows Regional & Language Options
 
 
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Neptune Updating
Instructions
Your computer must be set
up to do Neptune updates. If you have not yet set up your computer, click here first.
Step 1: Download Neptune Updater
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Neptune Updater Software
(Latest) - details are available on the Alti-2 forum
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A new program group called
"Neptune" will be created, and a shortcut placed on your desktop.
Step 2: Run Neptune Updater
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Open this program to run the
Neptune Updater software - either double-click the shortcut on your
desktop, or open it from the Start menu.
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Enter the port number to which IrCOMM2k installed (click
here for IRCOMM2K install
instructions).
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Use a NEW battery to update your Neptune.
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Carefully read the
instructions as you proceed. Failure to follow the (very simple)
directions could result in a damaged Neptune.
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Troubleshooting / Tips
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Pressing 'F1' in the Neptune Updater program will invoke a help
file that has troubleshooting instructions.
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If you have any problems, uninstall IRCOMM2K, Neptune Updater, and start over from the beginning. Also try re-booting your computer.
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Windows Regional & Language Options must
be set to English (US).
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Troubleshooting
IR connections
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If the 'New Hardware Wizard' comes up when
your Neptune is connecting, click 'Cancel' or 'No, not this time' when
it asks to connect to the internet to find a driver.
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The updater software has been successfully used by
many Neptune owners. However, if you are not comfortable with the use of
computers, including installing drivers, check our Altimaster Field Support list to see if we have field support at your DZ or send us your Neptune for updating.
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Please contact us with any questions or problems!
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| Mac / Linux / Non-Windows Users
Some Mac users have been successful using a PC
emulator. We have not tested this configuration, and make no
guarantees that it will run properly.
Neptune is designed and tested on Windows XP systems only. Compatibility
with older versions of Windows, &/or other operating systems has not been
tested, and is NOT GUARANTEED.
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| Returning a Neptune for Updating
If you prefer to send
your unit to us, please use the RMA process and state the reason for return is "NEPTUNE UPDATE".
We will update the unit and ship it back
to you within 1 working day at no charge.
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