Repair request

Repair at the DeLand, Florida Production and Repair Facility

We apologize you have problems with one of our products. We improved our repair process in 2022 and do everything we can to get your product back to you within a turnover time within a week. There are two options:

Option 1:

We charge a discounted evaluation fee of 50 Dollar plus shipping for an ATLAS, 90 Dollar for an Galaxy/Altimaster II and 0 for a Mercury.

This evaluation fee usually covers the repair, unless the display or the board of the Atlas needs to be replaced which will be charged with additional US$ 81 ($ 131 total) plus shipping in total. As a courtesy we always exchange the battery for free and upgrade your product to 2022 standards.

Warranty repair:

In the rare case you need to send your unit twice with the same problem within 2 years please select warranty AND send a copy of the last repair. If you bought your unit new from an authorized reseller less than 2 years ago and it has no physical damage please send a proof of purchase incl. serial number with the repair and select warranty. If you select warranty and do not add the appropriate proof of purchase/repair the minimum charge of US$ 79 (Atlas) and US$ 119 for a Galaxy plus shipping will apply.

NOTICE – Atlas repairs: During the course of your repair, there is a possibility that ALL jump logs will be lost. Please be sure to have a backup of your log book before sending in your unit.

For military repairs of the MA-12, MA-10 and test chambers/transport cases please use the following RMA request. Due to missing parts, N2/N3 cannot repaired any more but are eligible  for a trade in. See FAQ.

Procedure: After you “bought” the repair, please put a hardcopy of the receipt into your package and send it to :

Alti-2 Technologies Incorporated
1200 Flightline Blvd, Suite 5-10

DeLand FL 32724 USA

Usually we ship your unit within one-two weeks! You will get this information again with your repair receipt.