Repair / Non-refundable Evaluation Fee


Device Repair and Non-Refundable Evaluation Fee

We apologize you having problems with one of our products. We improved our repair process in 2022 and are doing everything we can to address your issue and ship your product back within a week.

Complete this form, add to cart, and check out.

After completing check out, please print a copy of your repair request and include it in your package.

Scroll to the bottom of this page for more details.


You find the serial number on the back of an Atlas/Mercury and on the side of a Galaxy.
Please describe the reason for return as specific and detailed as you can so our technicians can reproduce and fix the problem. Descriptions that do not include enough detail may delay your repair.
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Click here for complete repair request details, repair price breakdowns, detailed instructions, and/or shipping addresses.

NOTICE – Atlas repairs: During the course of your repair, there is a possibility that ALL jump logs will be lost. Please be sure to have a backup of your log book before sending in your unit.

The colors of altimeters will vary slightly with each manufacturing batch. Aging and exposure to sunlight will also cause the color to change over time. We always will attempt to color match, however Alti-2 cannot guarantee the color of your instrument.

For military repairs of the MA-12, MA-10 and test chambers/transport cases please use a RMA request. To access form, click here.

Due to the inaccessibility of parts, repairs to the N2/N3 can no longer be supported. However they are eligible for a trade in. See FAQ for details by clicking here. 


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