Overview
We apologize if you are having problems with one of our products. We improved our repair process in 2022 and are doing everything we can to ship your repaired product back within a week.
After carefully reviewing the Repair Price List and Repair Instructions on this page, click the “Request Repair” button, complete the form, and check out. Remember to print a copy of your repair request to include with the unit when you ship it in.
Please note, to satisfy our standards on repairs, we must be able to return a unit to like-new condition and verify its function. On the rare occasion we cannot, we will deem a unit unsafe to jump, communicate with the customer what is preventing a full repair, and return it to the customer marked “Do Not Jump.”
Support of Electronic Product Models
With the rapid development of computer operating systems, and the obsolescence of electronic components used in manufacturing, it is not feasible to support electronic products indefinitely. Therefore, Alti-2 reserves the right to discontinue support of our electronic products five years after their date of manufacture.
N3 NOTE: Since December 2021, we no longer support the N3. Covid put our vendor for these parts out of business, and material levels have reached the point we are no longer able to support N3 repairs. We will continue to offer N3 trade up to an Atlas II at $50 off the retail price.
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Devices Under Warranty $0
Any device under warranty will be repaired/replaced for free. The new Mercury units are currently covered under this category.
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Atlas (Orignial or II) - Evaluation and Basic Repair $50
This covers the evaluation and basic repairs. Also included is a new battery, serial number laser engraving, cleaning, calibration, and chamber testing. It is non-refundable.
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Atlas (Original or II) - New Display or New Board $81
If an evaluation determines that the unit needs a new display or board, this cost covers those additional parts and work. It is in addition to the evaluation and basic repair. *Note for Original Atlas with reset button, We can no longer support replacing the board in these units.
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Galaxy/Altimaster II - Evaluation and Basic Repair $60
This covers the initial evaluation, basic repairs, cleaning, calibration, and chamber testing. It is non-refundable.
**All of the evaluation prices are non-refundable. This price list does not include shipping and/or bank fees.
Repair Process Instructions
Follow these easy steps to have your device repaired:
1. Select a Service Center
Use the list on this page to determine the repair facility closest to your residence area that can address your need.
You will be prompted for your selection when completing your Repair Request.
Main Repair Facility
Alti-2 Technologies Incorporated
1200 Flightline Blvd. Suite 5-10
Deland, FL 32724
USA
Do not forget the “Suite 5-10” part of our address – it is essential for delivery.
West Coast Repair Facility
**ANALOG DEVICES ONLY**
RFS Robert F. Smith
3408 Cheyenne Dr.
Grants Pass, OR 97527-8764
Cell: (951) 323-1372
Email: skytrash1@aol.com
European Repair Facility
Alti-2 Technologies UK Limited
Carriage House
Hackmans Lane, Purleigh
Chelmsford, Essex
Great Britain CM36RL
Phone: +07837210378
Email: zoe@alti-2.eu
2. Submit a Request for Repair
You MUST include a repair request with your repair.
Click the “Request Repair” button below to access form. Fill out form, complete check out, and print a copy to include with your package. Then return to this page for packaging and shipping instructions.
3. Packaging Instructions
It’s time to pack up your device and ship it to the repair facility you selected.
Include a printed copy your Repair Request inside the package, and be sure to keep a copy for your records.
Please pack your device securely. Altimeters have fallen out of unpadded envelopes and other unsecured packages on their way to us! Include padding on all sides so the altimeter is not damaged during transit. Bubble wrap and/or packing paper work well.
Use a trusted shipper: we are not responsible for packages lost in the mail or packages that do not reach us for any reason.
4. What happens next?
When we receive your altimeter, we will send you an e-mail confirmation to the email provided on your repair request.
After evaluating the device, we will begin the evaluation and repair, communicating along the way. We aim to address and complete all repairs within one week of receiving the device.