Warranty Request


Device Warranty

We apologize you having problems with one of our products. We improved our processes in 2022, and are doing everything we can to ship your warrantied product back within a week or receiving it.

Complete this form, add to cart, and check out. Please print and include the following in your package:

  • Copy of the warranty request emailed to you after completing check out.
  • Copy of your proof of purchase showing purchase from an authorized Alti-2 dealer within the last two years.

Scroll to the bottom of this page for more details.


You find the serial number on the back of an Atlas/Mercury and on the side of a Galaxy.
Please describe the reason for return as specific and detailed as you can so our technicians can reproduce and fix the problem. Descriptions that do not include enough detail may delay your repair.
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Click here for complete warranty details, detailed claim instructions, or shipping addresses

NOTICE – Atlas repairs: During the course of your repair, there is a possibility that ALL jump logs will be lost. Please be sure to have a backup of your log book before sending in your unit.

The colors of altimeters will vary slightly with each manufacturing batch. Aging and exposure to sunlight will also cause the color to change over time. We always will attempt to color match, however Alti-2 cannot guarantee the color of your instrument.

In the rare case you need to send your unit twice with the same problem within 6 months, there will be no repair cost. Please select warranty AND send a copy of the last repair to sales@alti-2.com.

For military repairs of the MA-12, MA-10 and test chambers/transport cases please use a RMA request. To access form, click here.