Warranty Request

Warranty Request

$0.00

Device Warranty

We apologize you having problems with one of our products. We improved our processes in 2022, and are doing everything we can to ship your warrantied product back within a week or receiving it.

  1. Complete this form, add to cart, and check out ONLY if you are using the Main Repair Facility in DeLand, Florida. If you are using one of the other repair facilities, contact them directly.
  2. Once you have completed check out; please print a copy of your warranty claim and a copy of your proof of purchase. Include both inside the package.
  3. Next, pack your device securely for shipping. Altimeters have fallen out of unpadded envelopes and other unsecured packages on their way to us! Include padding on all sides so the altimeter is not damaged during transit. Bubble wrap and/or packing peanuts work well. 
  4. Additionally, use a trusted shipper. We are not responsible for packages lost in the mail or packages that do not reach us for any reason.
  5. Ship to:

Alti-2 Technologies Incorporated
1725 Lexington Ave
Deland, FL 32724
USA

Once your device has arrived we will evaluate and begin the repair. We aim to address and complete all warranty claims within one week of receiving the device.

Scroll to the bottom of this page for more details.

 

You find the serial number on the back of an Atlas/Mercury and on the side of a Galaxy.
Please describe the reason for return as specific and detailed as you can so our technicians can reproduce and fix the problem. Descriptions that do not include enough detail may delay your repair.
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Category:
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Click here for complete warranty details.

NOTICE – Atlas repairs: During the course of your repair, there is a possibility that ALL jump logs will be lost. Please be sure to have a backup of your log book before sending in your unit.

The colors of altimeters will vary slightly with each manufacturing batch. Aging and exposure to sunlight will also cause the color to change over time. We always will attempt to color match, however Alti-2 cannot guarantee the color of your instrument.

In the rare case you need to send your unit twice with the same problem within 6 months, there will be no repair cost. Please select warranty AND send a copy of the last repair to sales@alti-2.com.

For military repairs of the MA-12, MA-10 and test chambers/transport cases please use a RMA request. To access form, click here.

 

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